"I’d like to take this opportunity to provide feedback on your company’s customer service. I recently purchased a framed artwork for my office from your web site. After placing the order, I decided I wanted to change the smaller underlying matte in black instead of grey. Samantha Conn contacted me on my home phone and through email to discuss the change and made every effort to ensure she clearly understood what I really wanted. She was knowledgeable, kind and a pleasure to work with. I commend your efforts to train and educate your customer service representatives so they can truly make a difference for your customers. You are fortunate to have Samantha on your team.
Sincerely,
Phyllis Simon"
Phyllis S. of Long Beach, CA says:
"I’d like to take this opportunity to provide feedback on your company’s customer service. I recently purchased a framed artwork for my office from your web site. After placing the order, I decided I wanted to change the smaller underlying matte in black instead of grey. Samantha Conn contacted me on my home phone and through email to discuss the change and made every effort to ensure she clearly understood what I really wanted. She was knowledgeable, kind and a pleasure to work with. I commend your efforts to train and educate your customer service representatives so they can truly make a difference for your customers. You are fortunate to have Samantha on your team. Sincerely, Phyllis Simon"